Resume
Andre Moura — Experience, Education & Skills
Summary
Graduate of Mohawk College with a background in Network Engineering and Security. Currently working in HRIS at the Hamilton Wentworth Catholic District School Board, with experience spanning IT support, client services, and systems administration. Passionate about using technology to solve human-based problems, with a drive to keep learning and growing.
Experience
Resolved hardware and software issues for clients in person and over the phone. Managed and updated asset tracking across the board. Imaged iPads and laptops for distribution. Collaborated with other departments on technical solutions.
Provided remote and phone-based technical support via tickets and email. Maintained accurate asset records and handled device imaging for distribution.
Deployed Skype for Business phones across multiple schools. Ran user training sessions. Created accounts in Active Directory. Helped image and roll out Windows 10 PCs board-wide.